Return and Exchange Policy

You can return or exchange eligible full price items* purchased on The Good Lane for a refund or store credit, so long as you get in touch within 14 days of receiving your order. We want to make sure you are happy and loving each item! 

All returns and exchanges must be unworn, unwashed, unused, and in original condition with tags to be eligible for return. Refunds or exchanges will not be issued for returned items that have been used or show signs of visible wear. 

The Good Lane does not take responsibility for lost or stolen packages once they are marked as delivered by the shipping carrier.

Final Sale Items & Subscription Boxes* 

All subscription box purchases and sale items are final sale and not eligible for returns or exchange. Please refer to our Terms of Service for more information on our subscription cancellation policy. If you receive a box that is damaged or if any products are damaged please contact us within 14 days of receiving your box at hello@thegoodlane.com. Please attach a photo of the damaged box and we will follow up with you as soon as possible.